Policies

Mission Statement

To work together as a team while providing affordable quality treatments for our patients in a fun environment. As part of our commitment to providing affordable dentistry, we decided to follow the Alberta Dental Fee Guide in addition to our direct billing services.

Privacy Policy

Your Health Information at Copperwood Dental and what you need to know: Your health information at our clinic is protected under the Health Information Act of Alberta. We will use your health information only to support the health services we provide to you: Staff at the clinic will only collect and use your information to: • provide your treatment and care, • verify your eligibility for health services, • conduct investigations or reviews of practice, • complete research under ethical review, • support health provider education, or • for internal management purposes We will not disclose your health information to non-health care agencies without your consent: Except in special family or emergency circumstances, you will be asked for your consent before we give your information to anyone other than another health agency involved in your care. For more information, please ask at reception or call the Copperwood Dental Privacy Officer at (780-487-8793)

Cancellation Policy

We reserve an appointment specifically for you and the time is limited. When patients fail to keep scheduled appointments and or cancel with short notice, it denies other patients an opportunity to be seen as soon as possible, especially the ones that may need urgent care. We ask that you please provide 2 business days notice (Monday-Friday) if you are unable to keep your appointment, or a fee may apply. Thank you.